Terms of service
Last Updated: September 2026
Welcome to SanAura Cosmetics. These Terms of Service govern your use of our website and your purchase of products from SanAura Cosmetics. By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service.
Please read these terms carefully before using our website or placing an order.
1. About SanAura Cosmetics
SanAura Cosmetics is a beauty and personal-care brand established in 2024, offering herbal hair-care products, hair accessories, and personal-care products.
Business Name: SanAura Cosmetics
Email: sanauracosmetics@gmail.com
Phone: 0319-4247900
Address: Station Road, Near City Center, Jacobabad, Pakistan
2. Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to interfere with or damage the website.
- Copy, reproduce, or misuse our website content without permission.
- Submit false or misleading information.
- Attempt to gain unauthorized access to our website, systems, or customer information.
We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, ingredients, and other information displayed on our website are accurate.
However, minor differences in product packaging, color, appearance, or photography may occur due to screen settings, lighting, manufacturing batches, or packaging updates.
Product availability may change without notice.
We reserve the right to:
- Modify product information.
- Update or discontinue products.
- Limit quantities available for purchase.
- Correct pricing, description, or availability errors.
4. Herbal and Cosmetic Products
Our products are intended for cosmetic and personal-care use.
Product information provided on our website is intended for general informational purposes and should not be considered medical advice, diagnosis, or treatment.
Individual results may vary depending on factors such as hair type, skin type, personal routine, lifestyle, and other individual circumstances.
Customers should carefully review product information, ingredients, directions, and warnings before use.
If you have known allergies or sensitivities, please review the ingredients before purchasing or using a product.
Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.
5. Orders and Acceptance
When you place an order through our website, you are submitting a request to purchase the selected products.
An order is not necessarily considered final until it has been accepted and/or processed by SanAura Cosmetics.
We reserve the right to cancel or refuse an order where reasonably necessary, including situations involving:
- Incorrect pricing or product information.
- Product unavailability.
- Suspected fraudulent activity.
- Incorrect or incomplete customer information.
- Unusual or potentially unauthorized ordering activity.
If we cancel an order for which payment has already been received, we will arrange an appropriate refund of the eligible amount.
6. Pricing
All product prices displayed on the website are subject to change without prior notice.
We may offer promotional discounts, sales, bundles, or special offers from time to time. Unless otherwise stated, promotions cannot be combined with other offers.
If an obvious pricing error occurs on the website, we reserve the right to correct the error and, where appropriate, cancel the affected order.
7. Customer Information
You are responsible for providing accurate and complete information when placing an order, including:
- Full name
- Delivery address
- Phone number
- Email address
- Any other information required to process your order
SanAura Cosmetics is not responsible for delivery problems caused by incorrect, incomplete, or outdated information supplied by the customer.
8. Shipping and Delivery
We will make reasonable efforts to process and dispatch orders within the applicable processing time displayed on our website.
Delivery times may vary depending on the customer's location, courier services, weather, public holidays, unforeseen circumstances, or other factors outside our reasonable control.
Once an order has been handed over to the delivery/courier service, delays caused by the courier may be outside our control.
Please ensure that someone is available to receive the order at the provided delivery address.
9. Returns, Exchanges and Refunds
Returns, replacements, exchanges, and refunds are governed by our Return & Refund Policy.
Please review that policy before placing an order.
For eligible damaged, defective, incorrect, or incomplete orders, customers may be required to provide photographs or videos of the product and packaging for verification.
10. Intellectual Property
All content on the SanAura Cosmetics website, including but not limited to:
- Logo
- Brand name
- Product photographs
- Product descriptions
- Graphics
- Website design
- Text
- Images
- Videos
- Marketing materials
is owned by or used by SanAura Cosmetics with appropriate rights and may be protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially use our content without prior written permission.
11. User Reviews and Submitted Content
If you submit a review, testimonial, photograph, comment, or other content to SanAura Cosmetics, you agree that you have the right to submit that content.
By submitting content, you grant SanAura Cosmetics permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, misleading, abusive, offensive, spam, or otherwise inappropriate.
12. Third-Party Services
Our website may use third-party services, including payment providers, courier companies, analytics services, social-media platforms, and other Shopify-related services.
These third-party services may have their own terms and privacy policies. SanAura Cosmetics is not responsible for the policies or practices of third-party services outside our reasonable control.
13. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:
- Available without interruption.
- Free from technical errors.
- Completely secure.
- Free from viruses or other harmful components.
We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.
14. Limitation of Liability
To the extent permitted by applicable law, SanAura Cosmetics will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
15. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, products, website, or legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
16. Governing Law
These Terms of Service shall be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory rights and protections available to consumers under applicable law.
17. Contact Us
If you have questions about these Terms of Service, please contact us:
SanAura Cosmetics
Email: sanauracosmetics@gmail.com
Phone: 0319-4247900
Address: Station Road, Near City Center, Jacobabad, Pakistan