FAQs
Frequently Asked Questions (FAQs) – SanAura Cosmetics
🌿 1. Are SanAura Cosmetics products herbal and natural?
Yes! Our products are made with carefully selected herbal and natural ingredients to support healthy hair growth and nourishment. We avoid harsh chemicals to ensure safe use.
💇 2. Which hair types are your products suitable for?
Our herbal hair care products are suitable for:
✔ Dry hair
✔ Oily hair
✔ Normal hair
✔ Damaged hair
They work well for both men and women.
📦 3. How long does delivery take?
Delivery usually takes:
• 2–4 working days in major cities
• 3–6 working days in other areas of Pakistan
💳 4. What payment methods do you accept?
We currently offer:
✔ Cash on Delivery (COD)
✔ Other available online payment methods (if enabled on store)
🔁 5. Can I return or exchange a product?
Yes, returns are accepted only if:
• The product is damaged
• The wrong item is delivered
• The product is defective
Please contact us within 48 hours of receiving your order.
(Kindly check our Return & Refund Policy for details.)
🌱 6. When can I expect to see results?
Results may vary depending on hair condition and usage. Most customers notice improvement within 2–4 weeks of regular use.
⚠️ 7. Are your products safe for sensitive scalp?
Our products are herbal, but we always recommend doing a patch test before full use, especially if you have sensitive skin.
📞 8. How can I contact SanAura Cosmetics?
You can reach us via:
📧 Email: sanauracostmetics@gmail.com
📱 Phone/WhatsApp: 0319-4247900
📍 9. Do you deliver all over Pakistan?
Yes! We provide nationwide delivery across Pakistan.
📦 10. Can I track my order?
Once your order is shipped, you may receive a tracking number depending on courier service availability.