Shipping policy

Last Updated: September 2026

At SanAura Cosmetics, we aim to process and deliver your order safely and efficiently. We carefully pack our herbal hair-care, personal-care, and hair accessory products before dispatch.

1. Order Processing

Orders are processed after they are successfully placed and, where applicable, confirmed by our team.

Processing and dispatch times may vary depending on:

  • Order volume
  • Product availability
  • Public holidays
  • Weekends
  • Unexpected operational circumstances

Once your order has been dispatched, you may receive shipping or tracking information where available.

2. Delivery Areas

SanAura Cosmetics currently offers delivery within Pakistan.

Delivery availability may depend on the serviceable area of the courier or delivery partner.

Some remote or difficult-to-reach areas may require additional delivery time or may not be serviceable.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location
  • Order size or weight
  • Current shipping arrangements
  • Promotional offers

From time to time, SanAura Cosmetics may offer free shipping or special delivery promotions. The terms of such offers will be communicated on the website or during checkout.

4. Estimated Delivery Time

Delivery times are estimates and are not guaranteed.

The actual delivery time may depend on the customer's location, courier availability, weather conditions, public holidays, order volume, and other circumstances beyond our reasonable control.

If your order is delayed significantly, please contact us using the details provided below so we can assist you.

5. Order Confirmation

For certain orders, particularly Cash on Delivery (COD) orders, SanAura Cosmetics may contact the customer to confirm the order before dispatch.

Please provide an active and correct phone number when placing your order so that our team or delivery partner can contact you when necessary.

6. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name
  • Complete delivery address
  • City
  • Area/locality
  • Active phone number
  • Email address, where applicable

SanAura Cosmetics is not responsible for delivery issues resulting from incorrect, incomplete, or outdated information provided by the customer.

If you realize that your delivery information is incorrect, please contact us as soon as possible before the order is dispatched.

7. Failed Delivery or Unavailable Customer

If a delivery attempt fails because the customer is unavailable, the address is incorrect, the phone number cannot be reached, or the customer refuses to receive the parcel, additional delivery arrangements may be required.

Depending on the circumstances, additional shipping charges may apply for a re-delivery.

Repeated refusal of COD orders may affect a customer's ability to place future COD orders with SanAura Cosmetics.

8. Delays

While we work to deliver orders as quickly as possible, delays can occasionally occur because of circumstances outside our control, including:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Road closures
  • Natural disasters
  • High-volume sales periods
  • Operational or logistical disruptions

Such delays do not automatically qualify an order for a refund or cancellation.

9. Damaged Packages

If your package appears significantly damaged when delivered, please document the condition of the package and contact SanAura Cosmetics as soon as possible.

For products that arrive damaged, leaked, defective, incorrect, or incomplete, please refer to our Return & Refund Policy.

10. Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Tracking updates are controlled by the relevant delivery partner and may not appear immediately after dispatch.

11. Contact Us

If you have questions about your order or delivery, please contact us:

SanAura Cosmetics
📧 Email: sanauracosmetics@gmail.com
📞 Phone: 0319-4247900
📍 Address: Station Road, Near City Center, Jacobabad, Pakistan

When contacting us about an order, please provide your order number so we can assist you more efficiently.