Privacy policy

Last Updated: September 2026

At SanAura Cosmetics, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, or otherwise interact with our online store.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Billing address
  • Shipping/delivery address
  • Other information you voluntarily provide to us

Order Information

When you purchase products from us, we may collect information related to your order, including:

  • Products purchased
  • Order number
  • Order amount
  • Delivery details
  • Order status
  • Return, refund, or customer-service information

Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method you choose, payment providers may collect and process payment information in accordance with their own privacy policies and terms.

SanAura Cosmetics does not intentionally store complete payment-card information on our own systems unless specifically required and lawfully permitted.

For Cash on Delivery orders, we may collect the information necessary to process and deliver your order.

Website Usage Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Approximate usage information
  • Cookies and similar technologies

This information may be collected through Shopify and other services used to operate, secure, analyze, and improve our website.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders.
  • Confirm orders, including COD orders.
  • Arrange delivery.
  • Communicate with you about your order.
  • Respond to customer-service inquiries.
  • Process eligible returns, exchanges, and refunds.
  • Improve our website and shopping experience.
  • Understand website usage and customer interactions.
  • Prevent fraud, abuse, or unauthorized activity.
  • Maintain website security.
  • Send promotional or marketing communications where permitted and where you have provided the necessary consent.
  • Comply with applicable legal obligations.

3. Communications

We may contact you using the information you provide for purposes related to your order or customer service.

For example, we may contact you regarding:

  • Order confirmation
  • Order verification
  • Delivery
  • Failed delivery attempts
  • Order updates
  • Returns or refunds
  • Customer-service requests

If you choose to receive marketing communications, we may also send information about products, promotions, launches, or special offers.

You can request to stop receiving promotional communications at any time.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide essential website functionality and improve your browsing experience.

Cookies may be used to:

  • Keep the website functioning properly.
  • Remember certain preferences.
  • Understand website traffic and usage.
  • Improve website performance.
  • Support relevant marketing or advertising activities where applicable.

You may be able to control or disable certain cookies through your browser settings. However, disabling necessary cookies may affect some website functionality.

5. Shopify and Third-Party Services

Our online store is powered by Shopify, which provides the e-commerce platform and related infrastructure used to operate our store.

We may also use third-party services such as:

  • Payment processors
  • Courier and delivery providers
  • Website analytics services
  • Marketing and advertising services
  • Customer communication tools
  • Fraud-prevention and security services

These third parties may process personal information as necessary to provide their services.

We encourage customers to review the privacy policies of relevant third-party providers for information about how they process personal data.

6. Sharing Your Information

We do not sell your personal information as a business practice.

We may share information with trusted service providers when reasonably necessary to operate our business, including:

  • Shopify and relevant technology providers
  • Payment processors
  • Courier and delivery companies
  • Website hosting or technical service providers
  • Analytics providers
  • Marketing or advertising service providers
  • Fraud-prevention and security providers

We may also disclose information when required or permitted by applicable law, legal process, or a legitimate governmental request.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own account, device, passwords, and other personal information.

8. Data Retention

We retain personal information for as long as reasonably necessary for purposes such as:

  • Processing and maintaining records of orders
  • Customer service
  • Returns and refunds
  • Accounting and business records
  • Fraud prevention
  • Legal and regulatory requirements
  • Resolving disputes

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal or operational requirements.

9. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain personal information.

You may also contact us if you have concerns about how your personal information is being used.

To make a privacy-related request, please contact us using the details below.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization where required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites, social-media platforms, or other services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how SanAura Cosmetics handles personal information, please contact us:

SanAura Cosmetics
📧 Email: sanauracosmetics@gmail.com
📞 Phone: 0319-4247900
📍 Address: Station Road, Near City Center, Jacobabad, Pakistan